a gearbest
website

    Ordering

    While all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur VolumeBest cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

    Given the popularity and/or supply constraints of some of our products, VolumeBest may occasionally have to limit the number of products available for purchase. VolumeBest reserves the right to change quantities available for purchase at any time, even after you place an order.

    Both parties agree that, following order dispatch, shipping and transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during shipping and transportation shall be borne by the buyer.

    Shipping and Delivery

    Shipping ("ships in") times displayed on VolumeBest refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond VolumeBest's control once it leaves our facilities,VolumeBest cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

    There may be occasions whenVolumeBest confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, VolumeBest will contact customers and offer to cancel the order and refund purchase prices in full.

    We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place or alternative destination address. Shipping and delivery times are calculated in working days from Monday to Friday.In the case of major holidays such as Christmas and the Chinese Lunar New Year,please allow additional delivery time.During those special occasions,we will provide advance notice to reflect possible delays that are outside our control.

    VolumeBest ships packages from Shenzhen, and also operates a return shipping address located in Shenzhen.

    Customers are entirely responsible for providing complete and accurate shipping addresses. VolumeBest cannot make changes to your shipping address once a package has been shipped, and VolumeBest is not liable for packages lost due to incomplete or inaccurate addresses.

    All orders reported as "delivered" by shipping companies are considered delivered.VolumeBest cannot be made liable of non-delivery in such cases.

    Exchange and Returns

    If when you receive your product(s), you are not completely satisfied you may return the items to us within 45 days for a refund. Returns will take approximately 5 working days to process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact,not damaged and included, along with all packaging materials, manuals, blank warranty cards, accessories and documents provided and documents provided by the manufacturer.

    You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item(s) back. Any product returned without a RMA number will not be refunded.

    If products are altered or modified in any way (including firmwave flashing) then the warranty and money back guarantee become void immediately.

    We strongly recommend that you use a standard postal service to return any item(s) to avoid customs fees. VolumeBest will not be held responsible for items lost or damaged in transit.

    The cost of shipping back to VolumeBest is paid for by the customer. We are in general unable to refund you postal fees.

    Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

    Non-Returnable

    Discounted or "end-of -line" (EOL)products can only be returned for repair. No refunds or replacements will be made in such cases.

    Incorrect/Damaged Goods

    We try very hard to ensure that you receive your order in pristine condition. If however you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty in some way, please contact us immediately.

    Product Descriptions

    While we try in good faith to be as accurate as possible, we can not warrant that product descriptions or other wrirren/displayed content is accurate, complete, reliable, or error free. From time to time there may be information on VolumeBest that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

    We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

    Prices

    Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

    Privacy Notice

    Note: Newsletter subscription on the registration page is checked by default.VolumeBest respects customer privacy. Please read about our privacy policy here: http://www.volumebest.com/about/privacy-policy.html

    Conditions Of Use

    Copyrights

    All and all site content included on the site such as mobile-accessories,cell-phones,tablet-pc,lighting products,toys,watches,e-cigarettes,electronics are all owned by VolumeBest and are protected by international copyright laws.

    License and Site Access

    VolumeBest grants you a limited license to access and make personal use of this site. This license doses not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.

    This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from VolumeBest.

    Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.